At Orchard & Avenue we aim to make our guests stay as relaxing and enjoyable as possible. In order to maintain a cohesive atmosphere we ask that all our guests observe the following policies;

Check In: 3pm until 11pm (later check in's must be agreed beforehand)

Check Out: 11am

Alternative check in/check out times can be arranged and will be subject to additional charges. Please contact a member of our team to discuss.

Payment 

We accept all major credit and debit cards. All payments are processed 24 hours prior to the guests arrival. In the event a payment cannot be processed the guest will be notified and an alternative card requested. 

Cancellation Policy

Bookings cancelled more than 24 hours before check in date are not subject to a charge. Any booking cancelled within 24 hours of check in date will be subject to the full cost of the reservation.

(for corporate cancellations policy please contact  member of our team) 

Deposit

We may ask guests to pay a refundable deposit of £100. This can be paid by any means the guest prefers and is taken on arrival and returned on check out. The deposit covers incidentals such as damage or potentially smoking fine. 

No Smoking

We operate a strict No Smoking Policy in all apartments and communal areas. Guests wishing to smoke must do so outside the premises. Failure to comply with this will result in a smoking fine of £100. 

Anti Social Behaviour

We aim to provide an environment that our guests feel comfortable in. In order to achieve this we do not hesitate in cancelling a guests stay with us if they are causing a nuisance to others. We do not accept the following behaviour;

  • Loud music
  • Partying
  • Smoking of any kind (apart from e-cigs)
  • Anti Social Behaviour

 

We endeavour to ensure all apartments are in exceptional condition for when a guest arrives. Should this not be the case or if you have any requests/questions. Please feel free to contact a member of our team on either 0333 772 0033 or 07429 708 700.